Preguntas frecuentes

The battery by our long-term supplier is efficient and long-lasting energy sources. Like all modern lithium-ion batteries they are prone to natural degradation, even when not in use. You can positively influence longevity by storing the battery at temperatures between 0°C and 20°C and charged between 30% and 60% of maximum capacity.

The frame serial number on most bikes can be found under the bottom bracket, some are located near the bike headset.

Normally if the bike is sent from Europe warehouse, it will not cause any extra cost. But if sent from China by sea to your local shipping post, it needs you to handle custom clearance.

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